DELIVERY AND RETURNS
Dzintars E-store ships orders anywhere within the Republic of Latvian and overseas.
1. Delivery Options and time in Latvia
Dzintars E-store offers the following delivery options in Latvia:
Delivery by Courier Delivery Service
Shipping costs by Courier in Latvia, Estonia, and Lithuania EUR 7,00
Shipping costs by Courier in Europe - EUR 18.00 (we ship to the following countries: Poland, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Slovakia, Finland, Switzerland, Germany, Sweden, France, United Kingdom, Norway, Slovenia, Hungary, Croatia, Bulgaria, Greece, Italy, Ireland, Portugal, Rumania, and Spain).
- Omniva Delivery Service
Doorstep delivery by Omniva courier (on business days from Monday to Friday from 9.00 AM to 6.00 PM).
- DPD Delivery Service
Doorstep delivery by DPD courier (on business days from Monday to Friday from 9.00 AM t0 6.00 PM).
PARCEL BOX DELIVERY
Delivery costs to parcel boxes in Latvia - EUR 4.00.
Delivery costs to parcel boxes in Lithuania and Estonia - EUR 6.00.
- Omniva Parcel Delivery Box
Delivery to Omniva parcel delivery box. You can pick up your parcel at a location near you any time that is convenient for you.
As soon as the parcel is delivered to the pickup point, you will receive an SMS containing the access (PIN) code. To track the status of your parcel you must sing in your Customer’s account. In case you are not a registered user and have placed the order without signing up (as a guest) you can track your order by contacting our Customer Service Team and by stating your order number.
- DPD Pickup Service
You can collect your parcel from the chosen point anytime a day. As soon as the parcel is delivered to the pickup point, you will receive an SMS containing the access (PIN) code. To track the status of your parcel you must sing in your Customer’s account. In case you are not a registered user and have placed the order without signing up (as a guest) you can track your order by contacting our Customer Service Team and by stating your order number.
Standard delivery time is 3 to 5 business days in Latvia, 5 to 10 business days in Estonia and Lithuania and 10- 15 business days for rest of Europe, depending on the country of destination.
H.A. Brieger SIA office
Pick up your order at our office free of charge.
Pickup address: H.A. Brieger SIA office, 1st floor at the Security Officer, address: Malu Street 30, Riga, LV-1058, Latvia on business days between 8.00 AM and 6.00 PM. For more detailed information contact us per phone +371 20042863 or via e-mail: firstname.lastname@example.org
To pick up your order at our office you will require a valid ID card and the number of your order.
2. OTHER DELIVERY TERMS
Pre-holiday and sales shipping
The delivery of orders before holidays and during promotional sales at Dzintars E-store may take longer than the standard delivery times given above.
3. Free of charge delivery in Baltic States
For orders above EUR 15 we offer free delivery to any pick up station in Baltic states.
The amount of the order is calculated after any discounts and does not include shipment costs.
4. Data required for shipment
The shipment data that are connected with the delivery of the goods are not transferred to third persons with the exception of the providers of courier and delivery services specified therein who require such information to ensure delivery of the order.
The procedure and requirements for returning any ordered products are set out in the Terms and Conditions under the sections “Returns Policy”, “Right of Withdrawal” and “Consequences of Withdrawal”.
Any products which the Customer wants to return must be sent to the following address:
Mālu Street 30, Riga, LV-1058.
The charges of returning the products are at the Customer’s expense, except for cases explicitly stated in the Terms and Conditions.
6. Shipments Overseas
In case our products are shipped to any third countries (not EU Member States) the Customer is responsible for all customs duties and VAT charges and these costs are not included in the price of our products. The shipping costs to countries not listed under Item 1 above are calculated on a case- by- case basis and agreed with the Customer.
7. Contact Us
In case you have any questions regarding delivery of our products and returns, please contact our Customer Service Team electronically:: email@example.com
or per phone. +37120042863