Dzintars e-shop delivers to addresses in Latvia as well as abroad.
1. Order Processing
Order processing may take up to 5 business days. During special promotions or campaigns, it may take up to 10 business days.
2. Delivery types and terms in Latvia
Collection at H.A. Brieger SIA:
After receiving the order completion email, we kindly ask you to collect your order within 5 working days.
Your order will be kept for 2 weeks from the date of the order completion email. If the order has not been collected within this period and we are unable to contact you, the order may be cancelled.
Collection address:
H.A. Brieger SIA, Mālu iela 30, Riga, LV-1058, 1st floor, by the security guard.
Collection hours:
Working days: 07:00-20:00
Weekends: 08:00-18:00
Self-service collection:
Order collection is available in self-service mode. Simply find the parcel labelled with the name and surname of the person who placed the order and the order number, and take your parcel.
If you have any questions or need assistance, please contact us: +371 20042863 or [email protected]
Delivery to the parcel cupboard
If the Buyer does not remove the goods from the parcel cabinet within the specified period, such goods are sent back to the Seller and the order is canceled, but the Buyer is refunded the money paid for the goods, minus the delivery fee for the goods.
Delivery to a Latvijas Pasts parcel locker. The Customer can collect the parcel at his/her preferred time at the selected parcel locker.
Once the parcel is placed in the parcel locker, the Customer receives a text message with an access code on his/her mobile phone. The status of the order can be viewed by logging into your Customer Account. If the Customer does not have an account and the order has been placed without registering at Dzintars e-shop (as a guest), it is possible to check the status of the order by contacting the Customer Service of Dzintars e-shop and quoting the order number.
Delivery price:
- Latvia – €1.80
- Estonia – €3.20
- Lithuania – €3.20
Sending via Omniva parcel machine
Delivery to an Omniva parcel machine. The Customer can collect the parcel at his/her preferred time, at the selected parcel office.
Once the parcel is placed in the parcel machine, the Customer receives a text message with an access code on his/her mobile phone. The status of the order can be viewed by logging into your Customer Account. If the Customer does not have an account and the order has been placed without registering at Dzintars e-shop (as a guest), it is possible to check the status of the order by contacting the Customer Service of Dzintars e-shop and quoting the order number.
DPD parcel locker
The Customer can pick up the parcel at his/her preferred time, at the parcel locker of his/her choice.
As soon as the parcel is placed in the parcel locker, the Customer receives a text message with an access code to the phone number indicated in the order. The status of the order can also be viewed in the e-mail message received when the order was packed. If you have not received an email, please check the "spam/emails" or "promotions/promotions" sections of your email. You can also check the status of your order by contacting Dzintars e-shop Customer Service and quoting your order number.
Delivery time: 3-7 working days in Latvia, 5-12 working days in Estonia, Lithuania.
Delivery outside Baltic States
Delivery by courier in Europe EUR 20,00 (delivery countries - Poland, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Slovakia, Finland, Germany, Sweden, France, Slovenia, Hungary, Croatia, Bulgaria, Greece, Italy, Ireland, Portugal, Romania, Spain).
For delivery prices outside the EU, please contact: [email protected]
If the courier fails to issue the goods to the Buyer, such goods are sent back to the Seller, the order is canceled, and the money paid for the goods is refunded to the Buyer, minus the delivery fee for the goods.
3. Other delivery times
Delivery times on public holidays and during sales
The delivery times specified in Clause 1 of these Delivery Terms may be extended on pre-Christmas and public holidays, as well as during Dzintars e-shop promotions and sales.
4. Free delivery
We provide free delivery to any of our locations in the Baltic States for Customer orders over EUR 30.
This per order amount is calculated after all discounts have been applied and does not include delivery charges.
5. Delivery details
The delivery data relating to the delivery of the Goods shall not be passed on to third parties other than the courier and delivery service providers specified in these Delivery Terms for the delivery of orders.
6. Return Policy
The terms and conditions for the return of goods are set out in the sections of the Terms and Conditions entitled "Return and Return of Cosmetic Products Purchased from the Amber e-shop", "Right of Withdrawal" and "Consequences of Withdrawal".
In the event of a return, the goods must be delivered or sent to:
H.A.Brieger Limited Liability Company,
H.A. Brieger, 30 Mālu Street, Riga LV-1058.
The Customer shall pay the costs of returning the Goods, except in certain cases specified in the Terms of Use.
7. For deliveries to EU
Order delivery may take up to 10-25 working days in Europe, depending on the delivery country.
8. For deliveries to third countries (non-EU countries)
The Customer is responsible for payment of customs and VAT duties and these charges are not included in the final price of the goods. Delivery or postage charges to countries other than those specified in paragraph 1 of these Conditions shall be applied on a case-by-case basis agreed with the Customer.
9. Communication on delivery and return issues
You are kindly requested to use the following methods of communication for all questions relating to the delivery and return of Dzintars e-shop goods:
Customer Service Email: [email protected]
Customer Service Phone: +37120042863