DZINTARS E-SHOP TERMS AND CONDITIONS

Welcome to the Dzintars e-shop. Before shopping in or using our e-shop, please carefully read these Terms and Conditions.

1. General Provisions

The manufacturer and seller of cosmetic products, SIA “H.A.Brieger”, registration No. 41503040345, legal address: Mālu iela 30, Riga, LV-1058, hereinafter referred to as “H.A.Brieger”, has established the online store www.dzintars.lv, hereinafter referred to as the “Dzintars e-shop”, to provide customers with the opportunity to purchase online cosmetic products manufactured by H.A.Brieger, including body, face, hair and bath cosmetics, oral hygiene products and other cosmetic products, hereinafter referred to as the “Product” or “Products”.
These Dzintars e-shop Terms and Conditions, hereinafter referred to as the “Terms”, apply to all persons who visit the Dzintars e-shop or place an order and make a purchase through it, hereinafter referred to as the “Customer” or “you”.
By using the Dzintars e-shop and making a purchase through it, the Customer confirms that they have read and agree to these Terms.
These Terms are effective between H.A.Brieger, as the seller of Products offered in the Dzintars e-shop, and the Customer.
The Terms are available on the Dzintars e-shop website. A link to the Terms is also included in the Customer’s order confirmation email.
H.A.Brieger reserves the right to amend these Terms. Amendments shall enter into force upon publication on the Dzintars e-shop website. The version of the Terms applicable to a purchase shall be the version that was in force at the time the distance contract was concluded.
For questions regarding the Dzintars e-shop or these Terms, the Customer may contact H.A.Brieger:

• email: [email protected];
• telephone: +371 20042863;
• on business days from 9:00 to 16:00.

If the Customer qualifies as a consumer under the laws and regulations of the Republic of Latvia, purchases made through the Dzintars e-shop are subject to the Latvian laws and regulations governing consumer rights, including the Consumer Rights Protection Law and the Cabinet of Ministers Regulations regarding distance contracts.
The “Delivery and Returns” and “Privacy Policy” sections of the Dzintars e-shop form an integral part of the information relating to purchases.

2. Purchasing Products in the Dzintars E-shop

Information about Products available in the Dzintars e-shop is provided in the e-shop and regularly updated.
The Customer may purchase Products available in the Dzintars e-shop for personal use, either for themselves or for a selected recipient of the Products.
Products purchased in the Dzintars e-shop are delivered throughout Latvia and to foreign countries where delivery is available at the relevant time. Delivery is not available to all countries.
Information about delivery countries, delivery methods, costs and delivery times is available in the “Processing, Delivery and Returns” section of the Dzintars e-shop.
Each Product available in the Dzintars e-shop is accompanied by a description and, where applicable, information about the Product’s main characteristics, ingredients, use and other relevant information.
H.A.Brieger makes reasonable efforts to ensure that the information provided in the Dzintars e-shop is accurate and up to date. In some cases, Product packaging or minor visual details may differ from the image shown in the e-shop, provided that this does not change the main characteristics of the Product.
The price applicable to the purchase is the Product price displayed in the Dzintars e-shop at the time the order is placed.
All Product prices are stated in euros (EUR) and include applicable VAT unless otherwise provided by law.
Depending on the Customer’s location or the e-shop settings, prices may also be displayed in another currency.
Delivery costs are not included in the Product price and are calculated when the order is placed, depending on the selected delivery method and delivery location.
Before confirming the order, the Customer is provided with the final order price, including the Product price, applicable taxes and delivery costs.

3. Placing an Order in the Dzintars E-shop

To make a purchase in the Dzintars e-shop, the Customer must select the desired Products, add them to the shopping cart and complete the order.
Until the order is confirmed, the Customer has the opportunity to review and change the contents of the shopping cart, the quantity of Products, the delivery method and other order details.
To complete the order, the Customer must provide the information necessary for the purchase and delivery, including:

• first and last name;
• delivery address or selected parcel locker;
• telephone number;
• email address;
• other information necessary to fulfil the order.

The Customer is responsible for providing accurate and truthful information. If the information provided by the Customer is inaccurate or incomplete, the fulfilment or delivery of the order may be delayed.
Before confirming the order, the Customer has the opportunity to review the Terms and the Privacy Policy.
During the order process, the Customer is shown the total order amount, including Product and delivery costs.
By clicking the “Confirm Order and Pay” button or another equivalent button, the Customer confirms the order and undertakes to make the payment.
After payment has been received, an order confirmation is sent to the email address provided by the Customer in the order.
If the Customer does not receive an order confirmation, they may contact H.A.Brieger Customer Service.
If an order cannot be fulfilled, for example because a Product is unavailable or is no longer manufactured, H.A.Brieger shall inform the Customer and agree on a possible solution or cancel the order and refund the payments received for the unfulfilled order.

4. Customer Account and Data Processing

The Customer has the option to create a user account in the Dzintars e-shop. The Customer is responsible for maintaining the confidentiality of their account access credentials and for activities carried out using their account. If the Customer suspects that their account access credentials have become known to another person, the Customer must immediately contact H.A.Brieger. The principles governing the processing of the Customer’s personal data are set out in the Dzintars e-shop Privacy Policy.
In order to fulfil orders and ensure the performance of distance contracts, H.A.Brieger processes the Customer’s personal data necessary for placing and fulfilling the order in accordance with applicable personal data protection laws and regulations.
The Customer may subscribe to receive H.A.Brieger newsletters, including information about special offers and Product promotions. If the Customer no longer wishes to receive marketing communications, they may unsubscribe by using the “unsubscribe” button.

5. Order Payment

The payment methods available in the Dzintars e-shop are indicated during the order process.
Depending on the payment solutions available in the e-shop at the relevant time, the Customer may be able to pay:

• by payment card;
• via online banking;
• using other payment solutions offered in the e-shop.

Payment card and other payment processing is provided by the respective payment service providers.
The Dzintars e-shop does not store full payment card details when they are processed by the respective payment service provider.
An order is considered paid once payment has been received or payment has been confirmed in the payment system used by H.A.Brieger.

6. Delivery Terms

The Dzintars e-shop provides delivery in accordance with the current Delivery Terms.
The Delivery Terms specify the available delivery methods, delivery countries, delivery costs and estimated delivery times.
Delivery costs are calculated according to the selected delivery method and delivery location.
The Customer pays the delivery costs together with the Product price unless otherwise stated during the order process.
Delivery is made to the address provided by the Customer or to the parcel locker selected by the Customer, if the relevant delivery method is available.
The delivery time depends on the selected delivery method, delivery country and Product availability.
H.A.Brieger shall inform the Customer of any significant delay in fulfilling the order, if such delay occurs.
If an order cannot be fulfilled due to the unavailability of a Product, H.A.Brieger shall inform the Customer and offer a possible solution or refund the payment received for the unfulfilled order.

7. Returns and Non-Conforming Products

H.A.Brieger ensures that the Customer receives Products that correspond to the order and are of appropriate quality and safe.

7.1. Damaged, Defective or Incorrect Product

If the Customer receives a damaged, defective, incorrect or incorrectly assembled Product, the Customer has the right to submit a claim regarding the Product’s non-conformity to H.A.Brieger in accordance with the procedure prescribed by law.
To enable the situation to be assessed as quickly as possible, the Customer is advised to contact H.A.Brieger as soon as possible by sending the relevant information to [email protected].
Where possible, please include:

• order number;
• Product name;
• description of the issue;
• photographs of the Product and its packaging.

The Customer may submit a claim regarding Product non-conformity within the period prescribed by law.
If the Product does not conform to the contract, H.A.Brieger shall provide a remedy as prescribed by law, taking into account the specific Product and nature of the non-conformity.
Depending on the specific circumstances and applicable legal requirements, the remedy may include correcting the non-conformity, replacing the Product, reducing the price, or cancelling the contract and refunding the amount paid.
If a Product is returned or replaced due to non-conformity, the related costs shall be covered in accordance with applicable law.

7.2. Inspection Upon Receipt

Upon receiving the order, the Customer is advised to check whether the Products received correspond to the order and whether they are visibly damaged.
If the packaging is visibly damaged at the time of delivery, the Customer is advised to document this upon delivery and inform H.A.Brieger as soon as possible.
Failure to carry out such an inspection does not, in itself, waive the consumer rights granted to the Customer under applicable law.

8. Handling of Submissions and Complaints

The Customer may submit a complaint, claim or other inquiry regarding a Product purchased in the Dzintars e-shop electronically by sending it to [email protected].
The Customer is advised to include:

• first and last name;
• contact information;
• order number or other information allowing the purchase to be identified;
• description of the issue or claim;
• preferred resolution.

H.A.Brieger shall review the submission and provide a response within the period prescribed by law.
If the Customer disagrees with H.A.Brieger’s response or the dispute cannot be resolved mutually, the Customer has the right to use the dispute resolution mechanisms provided by law.
Information on consumer dispute resolution is available on the website of the Consumer Rights Protection Centre of Latvia.

9. Right of Withdrawal

A Customer who qualifies as a consumer and has concluded a distance contract through the Dzintars e-shop has the right to withdraw from the distance contract within 14 days without giving a reason.
The withdrawal period begins on the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires possession of the Product.
If an order consists of several Products delivered separately, the withdrawal period shall be calculated in accordance with the procedure prescribed by law.
To exercise the right of withdrawal, the Customer must send H.A.Brieger an unequivocal statement of their decision to withdraw from the distance contract before the expiry of the withdrawal period.
The statement may be sent to: [email protected]
The Customer may use the withdrawal form available in the Dzintars e-shop; however, use of the specific form is not mandatory for exercising the right of withdrawal.
It is recommended that the withdrawal statement include the order number and contact information so that H.A.Brieger can identify the relevant order.
The Customer may not exercise the right of withdrawal if they are not a consumer, including where the purchase has been made for the business activities of a legal entity.

9.1. Inspection of the Product During the Withdrawal Period

The right of withdrawal is not intended for the use, testing or consumption of the Product.
The Customer must handle the Product and its packaging with care and preserve the Product’s original packaging, quality, safety and condition suitable for resale until it is returned to H.A.Brieger. 

9.2. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply where the specific Product is subject to any of the exceptions to the right of withdrawal provided for by applicable law.
In the case of cosmetic Products, the right of withdrawal does not apply if, after delivery, the packaging of a Product that cannot be returned for health protection or hygiene reasons has been opened.

10. Consequences of Exercising the Right of Withdrawal

If the Customer exercises the right of withdrawal in accordance with the procedure prescribed by law, the distance contract is terminated.

10.1. Refund

H.A.Brieger shall refund the Customer all payments received from the Customer in connection with the distance contract, including the Product price and standard delivery costs.
If the Customer has chosen a more expensive delivery method than the cheapest standard delivery method offered by H.A.Brieger, H.A.Brieger is not required to refund the additional costs arising from the Customer’s choice of the more expensive delivery method.
The refund shall be made without undue delay and no later than 14 days from the date on which H.A.Brieger receives the Customer’s notification of exercising the right of withdrawal.
H.A.Brieger has the right to withhold the refund until H.A.Brieger has received the Product back or the Customer has provided evidence that the Product has been sent back, whichever occurs first.
The refund shall be made using the same payment method used by the Customer for the original transaction, unless the Customer has expressly agreed to another solution.
No additional fee shall be charged to the Customer in connection with the refund.

10.2. Return of the Product

The Customer must send or hand over the Product to H.A.Brieger without undue delay and in any event no later than 14 days from the date on which the Customer notified H.A.Brieger of the decision to withdraw from the distance contract.
The deadline is met if the Product is sent back before the expiry of the 14-day period.
The Product must be sent to:
SIA “H.A.Brieger”
Mālu iela 30
Riga, LV-1058
Latvia
The Customer must package the Product with due care so that it is not damaged during transportation.
The Customer is advised to use a postal or courier service that provides shipment tracking and to retain documents proving that the Product has been sent.

10.3. Return Shipping Costs

When exercising the right of withdrawal, the Customer shall bear the direct costs of returning the Product to H.A.Brieger, except where applicable law provides otherwise or H.A.Brieger has agreed to cover such costs.

10.4. Promotional Gifts

If, when purchasing a Product or reaching a certain purchase amount, the Customer has received a free gift associated with the specific purchase, the Customer must also return the gift when withdrawing from the entire purchase.
If the gift is not returned, H.A.Brieger has the right to request reimbursement of its value only to the extent permitted by applicable law.
If the withdrawal concerns only part of the order, H.A.Brieger shall assess whether the relevant gift and the conditions under which it was provided are associated with the returned Product or with the order as a whole.

11. Cosmetic Products

Products offered in the Dzintars e-shop are intended for personal use.
The Customer may not use Products purchased in the Dzintars e-shop for resale unless otherwise agreed in writing with H.A.Brieger.
H.A.Brieger has the right to cancel or restrict an order if there are reasonable grounds to believe that the Products ordered are intended for resale, subject to applicable laws and regulations.
Products offered in the Dzintars e-shop are not food products and are not intended for consumption.
Cosmetic products are manufactured and placed on the market in compliance with applicable requirements concerning the safety and labelling of cosmetic products, including the requirements of Regulation (EC) No. 1223/2009 of the European Parliament and of the Council.
The Customer must use the Products in accordance with their intended use and the instructions for use and warnings indicated on the packaging.

12. Intellectual Property

The content of the Dzintars e-shop, including texts, photographs, graphic elements, Product descriptions, logos and other materials, is the intellectual property of H.A.Brieger or the respective rights holders and is protected by the laws and regulations of the Republic of Latvia and international laws and regulations.
Copying, republishing, distributing or using the content of the Dzintars e-shop for commercial purposes without the prior written permission of H.A.Brieger is not permitted, except where otherwise provided by law.

13. Liability

The Customer is responsible for ensuring that the information provided to the Dzintars e-shop is accurate and up to date.
The Customer is responsible for maintaining the confidentiality of their account access credentials if a user account has been created in the Dzintars e-shop.
H.A.Brieger shall not be liable for losses or delays in order fulfilment caused by circumstances that H.A.Brieger could not objectively prevent or foresee, including the actions of third-party delivery or payment service providers or technical failures, to the extent permitted by applicable law.
This provision does not limit the consumer rights granted to the Customer under applicable law.

14. Amendments to the Terms

H.A.Brieger reserves the right to update or amend these Terms.
The current version of the Terms is available on the Dzintars e-shop website.
Amendments to the Terms shall enter into force upon publication on the Dzintars e-shop website, unless otherwise provided in the relevant version of the Terms or by applicable law.
The version of the Terms applicable to a purchase shall be the version that was in force at the time the distance contract was concluded.